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Please note that Shipping & Handling on orders is determined by the weight, number, type of items ordered and their destination.
Customers are able to see the Shipping & Handling totaled at the checkout screen before any credit card information is entered.
For security purposes, a user's entire Shipping Address will not be displayed on their e-mail confirmation.
If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system.
We apologize for any confusion.
Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail.
Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations.
If you have received more than one receipt, please contact the Brooks & Dunn Store Support Team and we will promptly issue you the refund(s).
Please note the following regarding international credit card processing:
Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. The Brooks & Dunn Support Team does not make phone calls to obtain authorizations. Additionally, the Brooks & Dunn Support Team does not accept credit card information directly for processing. Please do not e-mail your credit card information to the Support Team.
If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for "Billing Address" is exactly the same as the address where the credit card statements are received.
If you are sure that the address you are using is correct, and you are still receiving an error message, please contact the Support Team for further assistance.
The first thing that you should check is that the "Billing Address" you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your subscription cannot be processed.
Second, please be sure your credit card has credit available. If you are still having difficulty registering, please submit a support inquiry to the Brooks & Dunn Support Team and a representative will assist you further.
Please note the following regarding international credit card processing:
Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. The Brooks & Dunn Support Team does not make phone calls to obtain authorizations. Additionally, the Brooks & Dunn Support Team does not accept credit card information directly for processing. Please do not e-mail your credit card information to the Support Team.
If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for "Billing Address" is exactly the same as the address where the credit card statements are received.
If you are sure that the address you are using is correct, and you are still receiving an error message, please contact the Support Team for further assistance.
The first thing that you should check is that the "Billing Address" you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your subscription cannot be processed.
Second, please be sure your credit card has credit available. If you are still having difficulty registering, please submit a support inquiry to the Brooks & Dunn Support Team and a representative will assist you further.
Before submitting a request for return or exchange, please note that returns are accepted only under the following conditions:
-- The returned item(s) must be received by Clique within 30 days of purchase.
-- The returned item(s) must have the original tags attached.
-- The returned item(s) must be unworn and in new condition.
If the above criteria is met, please follow these instructions to process your return:
After receiving the returned item, Clique will credit the customer's account for the original purchase price minus the $5.00 restocking fee. Clique will not refund original shipping & handling fees, return shipping & handling fees, or giftwrap fees except in case of manufacturer's defect. Clique will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Clique (see the Undeliverable Packages section in our Terms of Use for details). Clique will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
If at any time you are having trouble with your return, please send an e-mail to merchandise@brooks-dunn.com.
You must contact the Brooks & Dunn Store Support Team at merchandise@brooks-dunn.com to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.
In order to perform an exchange, please return the merchandise in accordance with the following conditions:
The return must be received by Clique within 30 days of purchase.
The returned item must have its original tags attached.
The returned item must be unworn and in new condition.
You may await for the refund to be processed and place your new order or place your new order immediately.
For security purposes, a user's entire Shipping Address will not be displayed on their e-mail confirmation.
If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system.
We apologize for any confusion.
For merchandise, shipping, returns and exchanges inquiries, please contact merchandise@brooks-dunn.com. For technical inquiries, questions about the store or trouble with your account, please contact brooksdunn@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.
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Content: Copyright © 2009 Brooks & Dunn, its suppliers or licensors. All rights reserved.
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