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Important Notices

  • Important Information Regarding Support Emails

    April 23, 2010 0 Comments

    If you submitted a support email between 7:30pm PDT on April 22nd and 1:30pm PDT on April 23rd, your email was not sent to our support staff due to a technical issue. Please resubmit your inquiry if it has not been resolved. We apologize for the inconvenience.

  • Important Information Regarding Meet & Greets

    March 10, 2010 0 Comments

    Brooks & Dunn Meet & Greet Instructions

    If you are planning to attend one of Brooks & Dunn's performances listed in the TOUR section of the fan site, you can sign up for an opportunity to win a Meet and Greet at the show of your choice by following these steps:

    -- Login to Brooks-Dunn.com with your Posse account
    -- Visit the THE ROAD section of the site
    -- Select the date of the show you are attending
    -- Click on "I'm Going," where you will be automatically entered for a chance to attend the M&G
    -- Stay tuned to your email inbox to find out if you have been selected to meet Brooks & Dunn!

    Please note, by clicking on the "I'm Going" button you acknowledge the following:

    -- You have purchased tickets to the show
    -- You will be attending
    -- You are able to participate in this event

    Entrants MUST have an active fan club membership and have tickets to the show in order to enter a Meet and Greet opportunity. Winners may be asked to provide specific ticket information. With limited space, only a select number of Posse members will be chosen at random for each show to meet Brooks & Dunn. All winners will be notified via email and/or a phone call as early as a week and a half prior to the show date. The email will include additional details on the event location and start time. Winners will be required to reply to their invite confirming they are indeed attending the show and understand all the rules.

    Good luck everyone!

    Additional Rules and Guidelines:

    -- Each member is responsible for purchasing their own admittance to the concert. You must have tickets to the show to attend the Meet & Greet, but you may apply for the Meet & Greet before tickets go on sale if it is available to do so on the site. Meet & Greet passes do not give members any special privileges towards parking, merchandise, etc.
    -- No one is allowed to attend the Meet and Greet unless they have been selected as a Meet and Greet winner and are above the age of 14 years old. This is the minimum age for joining the fan club and therefore, the minimum age permitted for Meet & Greet access.
    -- Each member is allowed one (1) Meet & Greet per membership year (not calendar year, we've gotta give everyone a chance!). Only one Posse Fan Club member can participate in the Meet & Greet if and when they are one of the Posse Meet & Greet participants selected. Guests, parents or guardians will not be permitted to attend the Meet & Greet with a selected Posse Fan Club Meet & Greet participant. Should you be between the ages of 14 and 17, you will need your parent or guardian to sign a consent form to allow you to attend.
    -- Certain shows may not allow Meet & Greet opportunities.
    -- You must bring a government issued picture I.D. or school I.D., should you be under 17 years of age, with you in order to gain access to the Meet & Greet.
    -- Meet & Greets are non-transferable. Any member caught trying to sell their Meet & Greet pass will be permanently banned from the club, without refund of their membership.
    -- If you receive a Meet & Greet, but are unable to attend the show, you must notify the fan club three days prior to the show date by sending an email to brooks-dunn@meetandgreets.sparkart.com. If the fan club is not notified at least three days prior to the show date, not only have you forfeited your meet & greet pass for your membership year, but we will be unable to award it to someone else.
    -- Although it rarely happens, if someone forfeits their Meet & Greet or is unable to attend, the next person on the Meet & Greet list will be notified by the fan club. Please DO NOT email the fan club asking where you are on the list, as you will not receive a response.
    -- Winners will be required to confirm via email that they are attending the M&G.

    Please note Meet and Greets will take place prior to Brooks & Dunn's performance. Winners will be picked at random for each show date and notified via email and/or telephone shortly before the day of the event. Information regarding specific details of the Meet and Greet event will be provided at that time.

    NO PERSONAL CAMERAS OR CELL PHONE CAMERAS WILL BE ALLOWED.

    All Meet and Greets are subject to change and or cancellation. We reserve the right to deny entrance to the Brooks & Dunn Fan Club Meet and Greets at any time.

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Signing In

  • What is my Clique ID Password?

    November 23, 2009 0 Comments

    If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique Store or Fan Club you may be registered to.

    If you do not remember your password, please click on the "Forgot Password" button.

  • Can I sign in with my Username/Alias?

    November 23, 2009 0 Comments

    Unfortunately, no. Due to our new system changes, users are no longer able to sign in to the fan club with their Alias/Username.

    Members must now sign in with the email address used when registering their account.

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Joining

  • How do I join the fan club?

    November 23, 2009 0 Comments

    To join, please go to Brooks-Dunn.com and select "Join or Renew Now" under the membership option of your choice.

    Once you are directed to the registration page, please enter your e-mail address to create your Clique ID and click on “Register." Then continue to follow the instructions to complete the registration process and activate your account.

    You may purchase a membership by “Credit Card”, we accept Visa or Mastercard, or “Mail-In Payment”.

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Technical Issues

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Need More Help?

Please contact customer support by sending an e-mail to brooksdunn@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.